Meter imports
Bring meter readings into the billing process so staff can work from the information needed to prepare and review accounts.
Spend less time moving data between steps.
TRUWAVE UTILITY BILLING
A more efficient billing operation. A better customer experience.
Bring meter data, rates, billing, payments, and customer service together in a cloud-based enterprise application built for municipalities and utility districts.
Connect the work from the first reading to the final report
Each capability helps your team reduce manual effort, understand exceptions, and maintain a clearer view of the billing cycle.
Rate configuration
Configure rates for water, sanitation, and other utility services within the billing platform.
Apply service requirements through a consistent process.
Billing & collections
Manage billing and collections with automation that supports recurring operational tasks.
Keep follow-up organized and reduce repetitive administration.
Payments & account access
Give customers access to their account information and payment options through an online portal.
Make routine account tasks more convenient for customers.
Accounting integrations
Connect billing with your accounting systems to support the movement of financial information.
Reduce duplicate handling between operational and accounting work.
Reporting & insight
Explore billing activity, operational trends, and AI-powered insight, including revenue forecasting.
Use information to identify priorities and support planning.
AI-ASSISTED BILLING REVIEW
Resolve exceptions before they become customer questions
A flagged validation is only useful when your team can understand what it means. Truwave reviews billing validations, identifies anomalies, and recommends next steps so staff can focus on the accounts that need attention.
By bringing potential issues into view before bills are finalized, your team can spend less time sorting through routine checks and more time making informed decisions.
Review potential usage and reading anomalies in the context of the billing cycle.
Use recommendations to guide investigation while retaining staff judgment.
Address questions earlier and reduce avoidable billing rework.
CUSTOMER & STAFF ASSISTANCE
Make service more responsive, without adding repetitive work
Utility customers want clear answers. Staff need information that helps them move a question toward resolution. Truwave’s AI-powered chat supports both sides of that conversation.
Customer assistance provides a starting point for billing and account questions. Staff assistance helps your team understand issues and respond more efficiently.
Help customers work through common billing questions.
Reduce the time staff spend repeating routine explanations.
Give staff more capacity for issues that require personal attention.
A PRACTICAL WORKFLOW
Bring clarity to each stage of the cycle
A coordinated workflow helps staff understand what is ready, what needs review, and what comes next.
- 1
Prepare the billing cycle
Import readings and work with the rates and services relevant to the accounts being billed.
- 2
Review exceptions
Evaluate billing validations and AI recommendations before making decisions about flagged accounts.
- 3
Bill, collect, and support
Manage bills, payments, and collections while customers access account information and assistance.
- 4
Understand the results
Use reports and operational insights to review activity and identify areas for follow-up.
Utility billing questions
Which utility services does Truwave support?
Truwave supports water, solid waste / sanitation, sewer, electric, gas, and other utility services. Water and sanitation are the primary focus. A demonstration can review your service mix and billing requirements.
How does AI-assisted billing review help staff?
It reviews validation results, highlights anomalies, and provides recommendations. Staff evaluate those recommendations and decide the appropriate next step; the goal is to focus attention and support informed review.
How do customer and staff AI chat differ?
Customer chat helps with common billing and account questions. Staff chat helps your team find answers and work through customer issues more efficiently.
Can we discuss our existing systems?
Yes. Bring details about your meter data, accounting systems, payment processes, and reporting needs so the demonstration can address your integration requirements. Specific connections should be reviewed for your environment.