1.Applicability of This Policy

This policy applies primarily to the information we collect from:

• Our Website Visitors: Individuals who browse our corporate website.

• Our Business Contacts: Individuals representing our current and prospective client organizations (e.g., utility management, IT staff, procurement officers).

• Service Metadata: Technical data related to the use and operation of our Service, but not the sensitive data your organization processes using our software (Client Data, as defined below).

Note on Client Data: Our Service is designed for business use. We are a Processor of data on behalf of our clients (the Controllers). This Policy does not cover the specific handling of the sensitive utility customer or operational data ("Client Data") that your organization inputs into the Truwave software. The handling of Client Data is governed exclusively by the terms of the Master Service Agreement (MSA) or equivalent contract between Truwave Software LLC and the client organization.

2.Information We Collect

We collect information in the following categories:

A.Information You Provide to Us (via Website, Contact Forms, or Sales)

This includes business contact information and professional details:

• Contact Data: Names, professional email addresses, phone numbers, and organizational mailing addresses.

• Account Data: Log-in credentials (excluding passwords, which are securely hashed), and details necessary to set up and maintain the client's administrative account.

• Communications: Records of correspondence, including emails, meeting notes, and support tickets.

• Billing Data: Financial and payment information necessary for invoicing and fulfilling contractual obligations.

B. Information We Collect Automatically (via Website and Service Use)

This information helps us operate, maintain, and improve our website and Service:

• Usage Data (Website): IP addresses, browser type, operating system, referring/exit pages, and dates/times of website visits.

• Usage Data (Service Metadata): Log files that track user activity within the administrative backend of the Service (e.g., features accessed, time spent on certain pages). This does not include Client Data.

• Cookies and Tracking Technologies: We use cookies to analyze trends, administer the website, and track users’ movements around the website.

3.How We Use the Information We Collect

We use the collected information for the following business purposes:

• To Provide and Maintain the Service: To fulfill our contractual obligations, manage administrative accounts, and ensure the Service is secure and operational.

• Customer Support: To provide technical assistance, respond to inquiries, and resolve issues related to the Service.

• Communication: To send service-related notices, security alerts, and administrative messages.

• Marketing and Sales: To provide information about our products and services to prospective clients (you can opt-out of marketing communications).

• Improvement and Analytics: To monitor and analyze usage patterns, diagnose technical problems, and improve the functionality and performance of our Service and website.

• Compliance and Security: To detect, prevent, and respond to potential security breaches, fraud, or illegal activities, and to comply with legal obligations.

4.Disclosure of Information

We do not sell the business contact or usage information we collect. We may share or disclose information only in the following limited circumstances:

• With Your Consent: We may share information if you have provided explicit permission to do so.

• Service Providers: We engage trusted third-party vendors and contractors (e.g., hosting providers, IT infrastructure, customer relationship management) to perform services on our behalf. These parties are contractually obligated to protect your information and are prohibited from using it for any purpose other than providing the services requested by Truwave.

• Legal Compliance and Protection: We may disclose information if required to do so by law (e.g., subpoena, court order), or in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Truwave Software LLC.
• Protect the personal safety of users of the Service or the public.

• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

5.Security of Your Information

Truwave takes the security of your information seriously. We implement robust, industry-standard administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Given our utility and government client base, our security measures include, but are not limited to:

• Encryption of data in transit and at rest.

• Access controls and authorization mechanisms.

• Regular security audits and vulnerability assessments.

• Strict employee access policies to Client Data environments.

6. Your Rights and Choices

• Opt-Out of Marketing: You may opt-out of receiving marketing communications from us by following the unsubscribe link provided in those communications. You cannot opt-out of service-related or administrative messages.

• Access, Correction, and Deletion: As a business contact, you may request access to, correction of, or deletion of the personal information we hold about you by contacting us directly (see Section 8).

7.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically. If we make material changes, we will notify our clients via email or through a prominent notice on our website prior to the change becoming effective.

8.Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or the Service, please contact us:

Truwave Software LLC Attention: Privacy Officer Email: privacy@truwavesoftware.com