Simplify daily billing
Manage meter imports, rate configuration, billing, payments, and collections within one enterprise application.
For your team: Reduce repetitive work and keep the billing process moving.
Powering the Future of Utilities with Innovative Software Solutions
Truwave provides powerful, intuitive SaaS solutions to help utilities and municipalities streamline utility billing, simplify compliance, protect infrastructure, and ensure public health.
Less administrative effort. More confidence in every cycle.
Truwave connects the features your utility needs with the outcomes your staff and community depend on.
Focus review where it matters
Use AI-assisted validation review to identify anomalies and understand recommended next steps.
For your team: Spend attention on exceptions rather than sorting through every result.
Support customers efficiently
Combine online account access, payments, and conversational assistance for common questions.
For your team: Make service more convenient while reducing routine workload.
Turn information into decisions
Use reporting and AI-powered operational insights to understand activity and emerging trends.
For your team: Work from a clearer picture of utility operations.
AI-ASSISTED BILLING REVIEW
Resolve exceptions before they become customer questions
A flagged validation is only useful when your team can understand what it means. Truwave reviews billing validations, identifies anomalies, and recommends next steps so staff can focus on the accounts that need attention.
By bringing potential issues into view before bills are finalized, your team can spend less time sorting through routine checks and more time making informed decisions.
Review potential usage and reading anomalies in the context of the billing cycle.
Use recommendations to guide investigation while retaining staff judgment.
Address questions earlier and reduce avoidable billing rework.
CUSTOMER & STAFF ASSISTANCE
Make service more responsive, without adding repetitive work
Utility customers want clear answers. Staff need information that helps them move a question toward resolution. Truwave’s AI-powered chat supports both sides of that conversation.
Customer assistance provides a starting point for billing and account questions. Staff assistance helps your team understand issues and respond more efficiently.
Help customers work through common billing questions.
Reduce the time staff spend repeating routine explanations.
Give staff more capacity for issues that require personal attention.
BUILT FOR ESSENTIAL SERVICES
Complete Utility Billing Across Every Service You Deliver
Truwave provides native, end-to-end billing across water, sewer, electric, gas, and solid waste / sanitation. Built to handle complex multi-utility environments, the platform gives municipalities and utility districts a single, dependable foundation to manage every service they operate.
Unified multi-service management: Bring billing, metering data, payments, and account records for all utility services into one coordinated system.
Cross-service reporting: Track consumption trends, billing accuracy, and revenue performance across every service line from a single dashboard.
Dedicated solutions for your compliance programs
Choose software around the work your team manages, with a focused place for each program.
Backflow Management
Coordinate test schedules, digital results, and notifications to keep cross-connection control work organized.
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Fats, Oils & Grease
Bring facility records, permits, inspections, and reminders into your FOG management process.
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Industrial Pretreatment
Manage industrial facility information, permits, sampling results, and reporting with greater continuity.
Explore the solution →
TRUWAVE SOFTWARE
Powering the future of utilities with innovative software solutions
Truwave focuses on the operational work behind essential community services. Our cloud-based utility billing and compliance applications are designed to make information more useful and daily processes easier to manage.
Our flagship utility billing platform brings automation and AI assistance into billing and customer service. Dedicated compliance products support the distinct responsibilities of backflow, FOG, and industrial pretreatment teams.
Purposeful software for municipalities and utility districts.
Practical automation, useful insight, and clear support for staff decisions.